Shipping and Payment
Payment options
We accept:
We do not accept:
- Cheques or postal orders
- Cash in any currency
- Book tokens
- Purchase orders
The purchase will be charged only after physical shipping or delivery of the download has occured. This normally occurs 1-2 days after purchase. The transaction appears as "Microsoft Store / arvato".
Credit Card
We accept the following credit cards: Visa and MasterCard. Your data is encrypted by our server for your safety. If you choose this payment option, your order will be processed immediately.
For your purchase at the Microsoft Store you can only use Visa and MasterCard. If your card is still valid and the card limit not yet reached, there is the possibility that an error occurred on the website or on your bank’s computer system. Please try again or contact your bank.
PayPal
Information on payments with PayPal
If you have further questions about the payment with your PayPal account, you can also get in touch directly with PayPal:
http://www.paypal.com.au/au
What is PayPal?
PayPal is the online payment service that lets you pay at online stores securely, easily and quickly - and free.
Secure: Your bank or credit card details are stored only on PayPal. Therefore, they are not sent with every online purchase over the Internet again.
Easy: It is safe with two clicks. Because you rely on your bank deposit with PayPal or credit card information, rather than with each purchase enter again.
Fast: PayPal payments will arrive quickly. Then the seller can ship the goods immediately and you get used to the rule.
Sign in to use PayPal immediately:
- Sign up for a PayPal account at http://www.paypal.com.au/au
- Link your bank account or credit card with your PayPal account.
- And then you can pay with PayPal.
Your order is completed when you receive the order confirmation e-mail. Please keep this order confirmation e-mail. Please keep this order confirmation e-mail safely in case you need to contact our customer service.
Security: Your data is encrypted by our server and once your order is authorised it is processed immediately.
Please note that the maximum amount per order is AU$2,400 (Australian Dollars).
If you have problems completing your purchase, requesting a replacement, downloading a product, or accessing your download in the Account section, please contact Microsoft Store Support.
Shipping options
For all orders that need delivery you will need to use a shipping method. Microsoft Store uses Mail-Log for all orders including Backup Media and the lead time is 15 Business days to major Australian cities. Mail-Log is a postal service and non-trackable. The associated shipping charge will be added to your shopping cart.
The costs for postage and packaging are calculated during the order process depend on the quantity ordered, the size of the item, the country being delivered to and the carrier.