About Downloadable Software

Downloadable software is exactly what it says it is. Software that you can download direct from the Microsoft Store and straight onto your computer, meaning you save time and money when purchasing your product.

You can check your order status in two ways

1. Log into your Microsoft Store Account using your Windows Live ID

   

2. Choose “Purchase History” at the top of the page for a list of all your orders
3. At the top of the left hand column you will see “Order Status”

   

1. Open the confirmation email you received when you made your purchase
2. Click the link called https://www.microsoftstore.com.au/shop/en-AU/Order-Lookup which will take you to the ‘Order Lookup’ page

   

3. Enter your order number, email address, and security code displayed in the email

   

4. On the Order Look-up Page you will see “Order Status”

   

For more information on tracking your order see the Tracking your order section

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Downloading your Software

To download your software you will first need to install the Microsoft Store Download Manager.

To install the Microsoft Store Download Manager click on the “Download” link for your product to launch the Download Manager window (Note: depending on the browser and platform you use, you may be asked to accept a security certificate the first time you use the Microsoft Store Download Manager.).

Please try the following options if you have problems with the purchase:

Next choose the location that you want you download to go to (for example ‘My Documents > Microsoft Store Downloads’) and then click ‘Save’. Your download will start automatically.

Once a download is complete, the Microsoft Store Download Manager verifies whether the download is completed and error-free before it gives you the option of installing the software.

If you want to download more than one program, the Microsoft Store Download Manager creates a queue so that you can continue working on your computer while the software is downloading automatically. If one of the downloads is interrupted, the Microsoft Store Download Manager will resume where it left off.

Installing your download

To install your download go to where you saved it with the Microsoft Store Download Manager. Double-click on the compressed / Zip file and select the location that you would like to unzip the files to (for example ‘My Documents > Microsoft Store Downloads’). Once the file/s are unzipped double click on the “set-up” file to start the installation.

Follow the installation steps for your download. When you are prompted for your license key please enter the key contained in your order.

IMPORTANT: We highly recommend that you make a back-up of your data before upgrading your system or performing a complete installation.

Problems with your download

If you are having problems using the Microsoft Store Download Manager contact the Microsoft Store Customer Services team:

By email:

Send an email to MSStore.Australia@msdirectservices.com with details of the problem you are experiencing.

Microsoft Store Download Manager

The Microsoft Store Download Manager helps you download the software that you buy at Microsoft Store quickly and easily. It is especially effective at dealing with large downloads, allowing you to pause, resume, and queue multiple downloads at a time.

The Microsoft Store Download Manager is built by Akamai Technologies Inc

Back up media

Back up media refers to a disc that contains a copy of the files required to install a piece of software. You can order back-up media for software products available via the Microsoft Store for you to keep. However the media must be ordered at the same time as your software.

Back up media is useful if you have a problem with your software product in the future (for example you might need to install certain components again). Back up media is not necessary to install your software from the Microsoft Store but can give you peace of mind that you have a copy of your software with you.

Note: You will need a license key to complete any installation of your software. You license key is located with your previous purchases.